Cancellation, Rescheduling & Refund Policy
Independent service; not Google-operated. For appointment slots, choose a service in our homepage booking section.
Request a change
Please contact us as early as you can; 48 hours before the shoot is helpful. We will offer a reasonable alternative date when possible.
Cancellation and $25 deposit
The $25 is not automatically forfeited in every situation. Any retention, rescheduling fee or refund must be consistent with the written agreement, actual qualifying work or commitment costs, and applicable Ontario or Québec law.
If we cancel
We will arrange a suitable replacement date or provide an appropriate refund where required.
No access or unsafe premises
We may postpone work if safe access is unavailable. We will document any legally permissible costs and communicate them before billing.
Quality concerns
If completed work does not meet the agreed scope or reasonable quality standard, contact us. We will review the issue and consider corrections, a reshoot, price adjustment or refund where appropriate. Statutory rights are preserved.
Google or platform publication
We cannot guarantee third-party approval, rankings, lead photos or a particular visibility result. We remain responsible for deliverables actually promised in the written agreement.